Privacy Policy

Last Updated: 30 October 2026

At The Soul of Thar, operated by Divasands & Resorts Private Limited, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make a reservation or interact with our services.

1. Information We Collect

We may collect the following information when you use our website or services:

• Personal Information: Name, email address, phone number and contact details.
• Booking Information: Check-in and check-out dates, number of guests, room preferences and reservation details.
• Identification Information: Government-issued identification details, where required for guest registration and legal compliance.
• Payment Information: Transaction details and payment confirmations processed through authorised payment gateways.
• Technical Information: IP address, browser type, device information, website usage and cookie data.

2. How We Use Your Information

The information collected may be used to:

• Process and manage reservations and bookings.
• Communicate booking confirmations, updates and service-related information.
• Respond to enquiries and special requests.
• Facilitate payments and related transactions.
• Improve our website, facilities and guest experience.
• Share relevant offers, updates and promotional communication, where permitted.
• Comply with applicable legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information to third parties.

However, information may be shared with trusted service providers where necessary for:

• Reservation and property management.
• Payment processing and transaction verification.
• Website hosting, maintenance and analytics.
• Guest communication and service delivery.
• Legal, regulatory or governmental requirements.

Such sharing shall be limited to what is reasonably necessary for the relevant purpose and subject to applicable legal requirements.

4. Payment Security

Online payments made through our website may be processed by authorised third-party payment gateways.

The Soul of Thar does not intend to store complete payment card details, including CVV information. Payment transactions are subject to the respective payment provider's security and privacy practices.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve browsing functionality, understand website traffic and enhance user experience.

You may manage or disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

6. Data Security & Retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations and resolve disputes.

7. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where legally permissible.
• Withdraw consent for processing where consent is the applicable legal basis.
• Raise concerns regarding the handling of your personal information.

Requests may be submitted using the contact details provided below.

8. Third-Party Links

Our website may contain links to external websites, booking platforms or service providers. We are not responsible for their privacy policies, content or data handling practices.

We encourage users to review the privacy policies of such third-party platforms before sharing personal information.

9. Children's Privacy

Our website and services are not intended to independently collect personal information from children without appropriate parental or guardian involvement, where required by law.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be published on this page along with the revised effective date.

We encourage visitors to review this page periodically.

11. Contact Us

For questions, concerns or requests relating to your personal information or this Privacy Policy, please contact:

The Soul of Thar
A Unit of Divasands & Resorts Private Limited
Sam, Jaisalmer, Rajasthan, India

Email: thesoulofthar@gmail.com
Phone: +91-7822996889
Website: www.thesoulofthar.com

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By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.